Terms and Conditions

Welcome to The Blossom Company! We specialise in spectacular wedding flower displays – including exclusive arches, backdrops and table centrepieces.

Our contact details:

The Blossom Company Weddings Limited, a company established in England and Wales. Our company registration number is 15632089.
Phone number: 07808523830
Address: 118b Oxford Road, Reading, Berkshire, United Kingdom, RG1 7NG
Email address: hello@theblossom.uk

Introduction

This website (Site) is operated by The Blossom Company Weddings Limited, a company established in England and Wales. Our company registration number is 15632089 (we, our or us). These terms and conditions (Terms) are between us and you, the person engaging us to provide the wedding flower display products and services (whether you are purchasing or hiring the products) (Products and Services). These Terms (which incorporate our Quote) cover the provision of the Products and Services by us to you and your use of the Site.

Accepting our Quote

We will liaise with you regarding the Products and Services (including pricing and timing), and once finalised we will issue you a final quote (Quote).
You accept these Terms by accepting a Quote, whether expressly or impliedly, or by making any payment of the Price (partial or full), whichever occurs earlier.

Use of the Site

When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
1. anything that would constitute a breach of an individual’s privacy or any other legal rights;
2. using the Site to defame, harass, threaten, menace or offend any person;
3. using the Site for unlawful purposes;
4. interfering with any user of the Site;
5. tampering with or modifying the Site (including by transmitting viruses and using trojan horses);
6. using the Site to send unsolicited electronic messages;
7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
8. facilitating or assisting a third party to do any of the above acts.
All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy here.

Orders

By accepting our Quote, you are making an order for the Products and Services for the price listed on the Quote (including any delivery and installation fees (which are dependent on the size of the Products, the location of the wedding venue and the time we have to install the Products), and other applicable charges and taxes). Once you accept our Quote, a binding agreement is formed for the supply of Products and Services to you in accordance with these Terms.
It is your responsibility to check the Quote, including selected Products and Services, event location and timing details, and pricing, before you accept the Quote.
All of the Products and Services are subject to availability. Due to harvesting conditions outside of our control, sometimes we will need to substitute certain Products in your order. We will always aim to substitute Products with other similar products. If you are not happy with any substitution, please contact our team via the contact details at the beginning of these Terms.
You acknowledge and agree that all variations or amendments to the Quote, Products and/or Services are only permitted if agreed between the Parties in writing. This extends to changes to the date or venue for the supply of the Products and Services.

Price and payments

You must pay us the purchase or rental/hire price of the Products and Services, plus any applicable delivery and installation costs as set out on the Quote (the Price) in accordance with this clause. All amounts are stated in pounds, being the currency of the UK from time to time, and are inclusive of value added tax (or any equivalent tax in the UK) (VAT), (where applicable).
You must pay the Price in accordance with the payment terms, and using one of the methods, set out in the Quote.
If the Quote states or implies that the Price is to be paid in accordance with a payment schedule, the following applies:
a non -refundable booking deposit of 25% of the Price is due and payable upon booking the Products and Services;
50% of the Price is due and payable 3 months prior to the wedding date agreed for the provision of the Products and Services (or upon booking the Products and Services if the wedding date is less than 3 months from the date of acceptance of these Terms); and the remaining 25% of the Price is due and payable 6 days prior to the wedding date agreed for the provision of the Products and Services.
You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
The payment methods we offer are set out on the Site. We may offer payment through a third-party provider PayPal . You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

Supply and Installation of the Products and Services

In consideration of your payment of the Price, we will provide the Products and Services in accordance with these Terms and all applicable laws, whether ourselves or through our personnel.
We will deliver the Products to the wedding venue you provide listed in the Quote.
If the Products are flowers or other natural and perishable items, you will own them following payment of the Price in full. Otherwise, title to the Products (including silk flower centrepieces) will remain with us and you hire these from us as a bare bailee only.
Risk in the Products will pass to you when the Products have been delivered and/or installed by us at the wedding venue.

Cooling off period

You do not have a cooling off right under the consumer laws, as flowers are likely to deteriorate or expire rapidly, the Services relate to a wedding on a specific date and/or because they are clearly personalised.
However, as a gesture of goodwill, you have 14 days after the day you accept the Quote to change your mind and cancel the Quote and these Terms. If you want to do so, you should email us using the contact details at the start of these Terms.
You acknowledge and agree that:
1. to the maximum extent permitted by law, if you seek to cancel the Quote after the 14 day period in clause However, as a gesture of goodwill, you have 14 days after the day you accept the Quote to change your mind and cancel the Quote and these Terms. If you want to do so, you should email us using the contact details at the start of these Terms., the Price is non-refundable and you will be liable to immediately pay to us any outstanding part of the Price as a cancellation fee; and
2. this cancellation fee represents a genuine pre-estimate of our likely losses as a result of such cancellation by you, on the basis that we reserve particular date/s in our calendar for your wedding and turn away other customers for those dates.

Limitations on and exclusions to our liability

The restrictions on liability in this clause Limitations on and exclusions to our liability apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation; and
3. defective products under the Consumer Protection Act 1987.
Subject to clause Nothing in these Terms limits any liability which cannot legally be limited, including liability for: (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law:
1. we only supply the Products and Services for domestic and private use to consumers. Where you are a consumer and you use the Products and Services for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
2. if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms;
3. a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party, including any failure by that other party to mitigate its loss; and
4. we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

General

Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
Intellectual Property: All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the Products and Services) will at all times vest, or remain vested, in us.
Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to accepting a Quote, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked from the Site, such third party provides the products to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.